Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. Can you give me some "Desktop Publishing Guidelines" ?
2. Can you print bleeds on envelopes?
3. Do you print bleeds?
4. What kind of work does our store do?
5. My file prints out fine on my printer. Why doesn't it work for Alliance Business Services.
6. What font files need to be sent with my job and how do I collect them?
7. What is an embedded graphic and why is it bad to use them?
8. What is the preferred industry software for the page layout and design?
9. What is the proper resolution for scanning a photograph intended for use in a printed piece, and how large should I scan it?
10. What is the proper resolution for scanning line art or text.
11. Why can't I simply open a low resolution (i.e. 72 dpi) graphic in Photoshop and increase the resolution to 300 dpi if that's what you need?
12. Why does a graphic image taken off the Web look ragged when printed?
13. Why is it important that I include my fonts with my job, can't you just substitute your versions of the fonts?
14. Why should I supply lasers and color separations with my disk?
15. What if I need business forms, big color prints, or labels?
16. How long does it take for you to complete my order?
17. What is a "proof"?
18. Why do I need to look at a proof if I've already given you everything I need to have done?
19. Do I still need to approve a proof if I bring my work in on disk?
20. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
21. How do I go about getting an estimate from you?
22. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?

1. Can you give me some "Desktop Publishing Guidelines" ?Click on link for guidelines
   
   
2. Can you print bleeds on envelopes?The answer is a conditional no, envelopes may bleed off 3 sides but you will get a wrap around ink ghosting on the opposite side. It makes your printed envelope look as if the ink has offset.
   We do not recommend bleeds on any envelopes.
   
   
3. Do you print bleeds?If your image is to bleed (the ink prints to the edge of the printed piece) add .25" more in each direction that it will bleed. For example, if you want a 4 inch by 5 inch flyer with bleeds on all sides, when you order, your dimensions must be 4.5 inches by 5.5 inches, this allows room to trim the printed item.
   
   
4. What kind of work does our store do?
   Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.
   
   Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
   
   Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
   
   Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
   
   
5. My file prints out fine on my printer. Why doesn't it work for Alliance Business Services.In order for us to successfully output your file, all the elements that were used to create the file (i. e. correct fonts, linked graphics, etc.) must be provided to us. We cannot guarantee that your job will come out as intended if we have not been given all the elements required for the job. Furthermore, the technology used in a desktop inkjet or laser printer is very different from the technology used in preparing a file for offset printing. Unfortunately, it is often not possible to exactly match the output from your inkjet printer.
   
   
6. What font files need to be sent with my job and how do I collect them?If your files were created on a Macintosh and you are using Postscript Type 1 fonts, you will need to send both the printer fonts and the screen fonts; with Truetype fonts, there are no seperate printer and screen font files to worry about. These filesw will msot likely be found in the fonts folder located inside your Mac's system folder. Simply highlight the fonts you need to collect, and drag them to the folder or disk onto which your are going to copy the fonts while holding down the option key. Please note that it is criticql to hold down the option key in this process, otherwise, you wmay move the fonts instead of copying them.
   
   
7. What is an embedded graphic and why is it bad to use them?An embedded graphic is a "read-only" copy of the graphic in a page layout file, which means it cannot be opened by the original application that created it. Therefore we cannot make any changes to the graphic that may be needed. If the page layout or illustration program you are using allows you to embed placed graphics and you have chosen to use this option, you should still include the original external graphic file with the job. This gives us the ability to perform any manipulation to the graphic that may be needed or desired (i. e. color conversion, color separation).
   
   
8. What is the preferred industry software for the page layout and design?QuarkXPress and Adobe PageMaker have many features that make them the most efficient in both file creation and final output within a professional printing environment.
   
   
9. What is the proper resolution for scanning a photograph intended for use in a printed piece, and how large should I scan it?300 dpi is the standard resolution for scanning a continous tone image( i.e. a photograph). An image should be scaled to no smaller than the size at which it will be used in the piece. Scanning it larger than the final size won't do any harm. Furthermore, if the image is to be used more than once at various sizes, it should be scanned at the largest size.
   
   
10. What is the proper resolution for scanning line art or text.1200 dpi is the standard resolution for scanning these types of originals.
    
    
11. Why can't I simply open a low resolution (i.e. 72 dpi) graphic in Photoshop and increase the resolution to 300 dpi if that's what you need?When an image is scanned at 72 dpi at the outset, the amount of detail and sharpness that is captured at that low resolution is much less than that which is captured at a higher resolution setting such as 300 dpi, increasing the resolution after the scanning stage will not put back detail and sharpness which was not captured in the first place, it's merely adding more pixels to a poor scan. The image must be rescanned at the higher resolution.
    
    
12. Why does a graphic image taken off the Web look ragged when printed?Graphics that are meant to be viewed over the Internet are typically saved in a low resolution format (such as .jpg or .gif) because this creates a small file size which allows for faster downloading. The resolution of these files is typically 72 dpi, which is an insufficient resolution for high quality printing. When there is a continuous-tone original available to scan, an image should be rendered at 300 dpi when it is intended to be used in a printed piece. This captures the maximum amount of detail. Also, if a graphic was originally created in a program such as Illustrator or Freehand, we would need that original file, not the one into which it was converted for the web.
    
    
13. Why is it important that I include my fonts with my job, can't you just substitute your versions of the fonts?First of all, we may not have some or all of the fonts you used. Also, fonts carry programming information within them that affects how the lines of text break and determines how the characters appear on the screen and on the page when it prints. These characteristics can vary from font manufacturer to font manufacturer, so substituting our different version of a particular font (i.e. Times) may cause dramatic and undesirable changes to the way the text flows within the document and the appearance of the final output.
    
    
14. Why should I supply lasers and color separations with my disk?Customer provided hard copies eliminate guesswork and give us a clear picture of what the printed piece should look like. Providing lasers of the color separations also shows that the file has been prepared to separate properly during the final output.
    
    
15. What if I need business forms, big color prints, or labels?
    Call your customer service person, we handle any type of printing.
    
    
16. How long does it take for you to complete my order?
    There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
    
    
17. What is a "proof"?
    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
    
    On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
    
    
18. Why do I need to look at a proof if I've already given you everything I need to have done?
    We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
    
    
19. Do I still need to approve a proof if I bring my work in on disk?
    It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
    
    
20. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
    The advantages of our duplicating devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece included photos or halftone screens the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirements.
    
    
21. How do I go about getting an estimate from you?
    Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
    
    
22. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
    Design, graphics and typesetting is figured on a per hour basis. Each project may take a different amount of time based on how complex the job might be.